If you have a question about an order you have already placed, please E-Mail us at customercare@enessa.com.

If you are having trouble placing an order online or have any questions about an existing order, please call us at 323-655-5950 or toll free at 888-436-3772 Monday- Friday between 9-5 PST. We will gladly help you to place your order and answer any questions.

Shipping & Handling
All U.S. orders ship via USPS Priority or UPS Ground. Standard shipping time for most orders is within 3-5 business days. Orders to Alaska and Hawaii ship via U.S. Postal Service. Orders to Canada ship via USPS.

Shipping Cost
We ship nationwide via USPS Flat Rate Priority mail for only $5 per order. We also ship UPS Ground and shipping charge starts at $7.95. Orders to Canada receive the same shipping rate as USA orders. Orders of $75 or more, receive FREE shipping.

International Shipping Charges
All International orders will be sent via USPS, please contact us to get exact shipping cost. Shipping time is estimated at 10-14 days.
Please note that certain countries may take longer. Please note that we do not ship to Japan from USA. All orders to Japan must be placed on our Japanese website at www.enessa.co.jp and they are shipped directly from Japan.

Sales Tax
We are required by law to charge 9.75% sales tax on orders being shipped to California. Orders being shipped to any other destination in the US, will not be charged sales tax.

Maximum Purchase Policy
We are sorry but we must limit orders to no more than 3 units of any item with a maximum purchase of $500 per customer.

Returns And Exchanges
All items are non- refundable. Exchange of unused, unopened product only. Please call within 10 days of delivery for pre-authorization. Shipping charges are not refundable.

If your package was damaged in shipment by the carrier, save the box and the products and notify us immediately at 323-655-5950 or 1-888-436-3772. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.