If you have a question about an order you have already placed, please E-Mail us at customercare@enessa.com.

If you are having trouble placing an order online, please call us toll free at 1-888-436-3772 Monday- Friday between 9-5 PST. We gladly help you to place your order and answer any questions.

Order Processing
Most orders are processed within 48 hours. Processing time does not include weekend days. Orders which are placed during the weekend will be processed on the following Monday.
There may be times which an item will be on backorder and you will be notified on when to expect it. Orders are processed and shipped on business days only (Monday-Friday, excluding major holidays).

Shipping & Handling
All U.S. orders ship via UPS. Standard shipping time for most orders is within 7-10 business days. Orders to Alaska and Hawaii ship via U.S. Postal Service.

Shipping Cost
There is a flat rate of $7.45. For any additional item there is a $.75 extra charge. There is a maximum charge of $12.70. Please add an additional $10.00 to orders shipped to Alaska and Hawaii.

International Shipping Charges
All International orders will be sent via US Postal Service, shipping price is the same as U.S. orders plus an additional $25.00. Shipping time is estimated at 14-21 days.
Please note that certain countries may take longer. Please note that we do not ship to Japan from USA. All orders to Japan must be placed on our Japanese website at www.enessa.co.jp and they are shipped directly from Japan.

Sales Tax
We are required by law to charge 8.25% sales tax on orders being shipped to California. Orders being shipped to any other destination in the US, will not be charged sales tax.

Maximum Purchase Policy
We are sorry but we must limit orders to no more than 3 units of any item with a maximum purchase of $500 per customer.

Returns And Exchanges
All items are non- refundable. Exchange of unused, unopened product only. Please call within 10 days of delivery for pre-authorization. Shipping charges are not refundable.

If your package was damaged in shipment by the carrier, save the box and the products and notify us immediately at 1-888-436-3772. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.