Welcome To Enessa Customer Service

If you have a question about an order you have already placed, please E-Mail us at customercare@enessa.com. If you are having trouble placing an order online or have any questions about an existing order, please call us at 323-655-5950 Monday- Friday between 9-5 PST. We will gladly help you to place your order and answer any questions.

Shipping & Handling
All U.S. orders ship via USPS or FedEx Ground or 2 Day Express.  All International orders ship via USPS and usually arrive within 10 business days depending on the country. 

Shipping Charges
We ship nationwide via USPS Flat Rate Priority mail for $7.50 per order. We also ship FedEx Express 2 Day for a flat fee of $11.00.  Domestic orders of $75 or more, receive FREE shipping.

Domestic Delivery Time - Standard Shipping

Orders shipped to the western U.S. can be expected within 5-8 business days. Orders shipped to the eastern U.S. generally take 3-5 business days. Please note estimated shipping time does not include weekends and holidays. For quicker delivery, 3 day select via UPS is available.  All delivery times are estimates. The total time needed to deliver your package may be longer. Enessa is not responsible for delays in delivery due to events beyond our control, including labor strikes, transportation failures or acts of nature.

Overnight and 2-day Shipping

For quicker delivery, guaranteed Next Day and 2nd Day shipping services are available.

call or email us with your zip code to receive a shipping quote from UPS.

note that UPS does not ship to PO Box address.

United States Postal Service (USPS)

USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS. Be advised that the USPS confirmation number you receive from Enessa is only used to verify when a parcel has been delivered, and is not used to track packages en route.

International Shipping Charges
All International orders are sent via USPS and we charge a flat rate of $19.95.  Shipping time is estimated at 10-14 days. Orders to Canada are charged a flat rate of $12.95 and shipping time is estimated at 7-10 business days. Please note that certain countries may take longer.

International orders may be subject to import taxes, customs duties and fees and vary by country. Additional charges for customs clearance must be paid by the recipient. Enessa is not responsible for these taxes and has no knowledge how much they will be.  Enessa is not responsible for any reimbursement of custom fees or taxes.

Please note that we do not ship to Japan from USA. All orders to Japan must be placed on our Japanese website at www.enessa.co.jp and they are shipped directly from Japan.

Sales Tax

We are required by law to charge 9.5% sales tax on orders being shipped to California. Orders being shipped to any other destination in the US, will not be charged sales tax.

Maximum Purchase Policy
We are sorry but we must limit orders to no more than 6 units of any item with a maximum purchase of $500 per customer.

Returns And Exchanges
If you find that the product you purchased does not meet your needs, you may exchange it within 30 days for another product. Please call us for pre-authorization. Shipping charges are non refundable.

If your package was damaged in shipment by the carrier, save the box and the products and notify us immediately at 323-655-5950 or 1-888-436-3772. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.

Our Return Address:

Attn: Returns
10401 Venice Blvd. #475
Los Angeles, CA  90034